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CONTACT US - Support

Support

General Enquiries:

If you have general enquiries about any of the products, payment methods, delivery methods please email us @: phinsgiftsupport@novordium.com

We will endeavour to get back to you within 48hrs. 

 

Exchanges:

If you need to contact us as a product doesn't fit, or you require an exchange under our Refund/Exchange policy, please email us @: exchanges@novordium.com

Before contacting us, we'd very much appreciate if you would first look at our Return - Refund policy by clicking here.  

 

Refunds:

For any enquiries regarding Refunds please email us @ : phinsgiftsrefunds@novordium.com

To access our Return - Refund policy, please click here.

 

Disputes:

Your custom, and satisfaction are extremely important to us, and we will do our very best to resolve any issues you may have with any products in this store.

However, should you not feel happy with our service, or after previous contact and want to take the matter further, please contact us directly at: escalations@novordium.com

 

Our T&Cs:

You can access any information which may assist in any "customer service," queries by clicking on the following: Returns - Refunds, Privacy, Terms & Conditions